SG SAFEEVENTS AMBASSADOR (SEA) (SYNCHRONOUS E-LEARNING)

Course Duration

8.5 hr(s)

Mode of Assessment

Short Answer Questions

Who Should Attend

Anyone who is interested to be a SG SafeEvents Ambassador

Course Overview

This course is designed to operationalise the event Industry Resilience Roadmap (IRR) which was launched by the Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS) with the support of the Singapore Tourism Board (STB) and Enterprise Singapore. It aims to provide training and certification for not only MICE industry members but also the general public in the area of SG SafeEvent Standards.

Course Schedule

NEXT AVAILABLE SCHEDULE

START DATE

01/09/2021

END DATE

01/09/2021

COURSE DURATION

8.5 hr(s)

NO. SEATS

1

VENUE

VIRTUAL LIVE CLASS

OTHER DETAILS

Weekday Fullday (9.00am - 6.30pm) (8.5hrs)

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Course Objectives

Part 1: SafeEvents Management Measures (During Events)

At the end of this session, participants will be able to perform duties of a SafeEvents Ambassador that include:
• Able to identify the SG SafeEvent Standards and other Safe Management Measures (SMM) requirements for MICE and Events
• Able to recognise the roles and responsibilities of SG SafeEvents Ambassador (SEA)
• Able to advise the range of safety measures at various stages as well as adapt and apply the best practices
• Able to communicate to the key stakeholders in order to adhere the SG SafeEvent measures.

Part 2: Art of Stewarding

This section focuses on building communication and soft skills so that the SG SafeEvents Ambassadors will be equipped to practise service excellence. Through this programme they will be able to:
• Consciously practise world class service standards
• Apply vision with presence, a skill which will enable the SG SafeEvents Ambassadors to be helpful, proactive and take a flexible approach in attendees handling
• Practise diplomacy by using service-focused language which will enable the SG SafeEvents Ambassadors to enjoy an ability to influence attendees easily
• Maintain positive emotions and manage stressful states

Pre-requisites

NA

Course Outline

-To identify the SG SafeEvents Standards and other Safe Management Measures (SMM) requirements for MICE and Events
-To recognise the roles and responsibilities of SG SafeEvents Ambassador (SEA)
-To advise the range of safety measures at various stages as well as adapt and apply the best practices
-To communicate to the customers in order to adhere the SG SafeEvent Measures
-To understand MICE Service Vision
-Service Etiquette in Building Rapport with Events Attendees
-Service-Focused Language
-Managing Demanding Situations

Certification Obtained and Conferred by

Upon completion of the course, a Certification of Completion endorsed by NTUC LearningHub will be issued to all participants.

Additional Details

Medium of Instruction & Trainer

Synchronous Learning Mode. 1:40 Trainer to Trainee Ratio

Price

Remarks:

TGS Number: TGS-2020000371

Individual Sponsored

• Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
• Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding

Company Sponsored

• Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
• Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr

SkillsFuture Credit

• Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.